FAQ’s
What are the container sizes?
The containers are 20ft (l) x 8ft (w) x 8 ft (h) externally, internally they are 19ft (l) x 7.5ft (w) x 7.9ft (h). The internal floor square meterage is 150 sq ft or 32.58 sq m. Metric equivalent is 5.87m x 2.28mm x 2.35m. Broadly speaking, the container will hold the contents of a three bedroom house.
What do I need to make a booking?
You will be asked to read through and sign a rental agreement. We will require 2 forms of ID, one with a photograph and one showing your address. You will also be asked to make a deposit. (See Q. 6)
Do you provide padlocks for your containers?
We do maintain a supply of locks for the convenience and security of our customers. These are robust, metal padlocks that fit up underneath the lockbox on a container. They are priced at £20 (incl, VAT). Customers also have the choice to bring their own padlock if preferred.
Do you handle the disposal of rubbish for customers?
This can be organised with prior agreement. We have one tonne bags that are available for customer waste. The cost of disposal will be calculated at £40 + VAT per bag.
What security is available on site?
We have well maintained site CCTV in operation 24/7. Our electronic gate is closed outside of normal working hours and can only be accessed by tenants via activated key fobs. There are alarm systems in certain buildings and motion sensor lighting at various locations. The site office is manned from Monday to Friday.
Is a deposit required?
Yes, we will request a deposit payment for your container of £180 (£150 + VAT) per unit, a months deposit for other storage spaces will be calculated on the appropriate square footage. Subject to the unit being returned in the same condition, the deposit will be returned within 14 days of vacation. Please note that £10 will be withheld from your deposit if we do not receive your electronic key fob back. (See Q.7)
When can I access my container?
The main gates to the site are open from 08:00 to 17:00/Mon-Fri. This excludes Bank Holidays. Outside of these hours, you can access the site at any time with the use of your electronic key fob. This will be provided to you in your welcome pack. There is a key pad located either side of the main gate. If you place your key fob up to the pad the gate will automatically open.
Are the containers treated for moisture prevention?
All containers, when delivered to the site, are treated with a material called Grafo Therm before being rented out. This is an effective solution to condensation and also provides protection against corrosion. If you are storing items that may produce condensation or need to be kept totally moisture free we recommend installing “Absorb Poles” moisture traps, (2 per container ideal) these are especially suited to hang in shipping containers and can be purchased from Amazon UK. Our indoor storage units are very secure, dry, clean and well lit and we have trollies available to help you move items from your car to your unit.
How do I make payment?
Once you have decided upon renting a container/s, we will ask for a deposit. This can be paid via bank transfer or we can take card payment. After settling your deposit, we ask all customers to sign up to a payment plan for their monthly rental. This can be either with our direct debit system (Go Cardless) or by setting up a standing order
Where are we based?
We are based at Holmsley, a rural area situated within the New Forest. The nearest towns are Christchurch (7 miles), New Milton (6.4 miles) and Ringwood (7.7 miles).
What is the minimum rental period?
One month/30 days
What is the notice period?
We require 30 days notice.
Do I need insurance?
Yes, insurance is required. This is down to the responsibility of the tenant. Some home insurance policies will cover you but you will need to query that with your provider. If not, it will be necessary to take out a separate policy for container storage.
Are the containers moisture free?
While Hampshire Hogs take steps to ensure our containers and indoor storage spaces are kept as moisture free as possible (treated with anti condensation treatment and vented), items kept in storage for long periods of time will still be at risk of attracting moisture and potentially mould growth.
All items you bring into storage will contain some level of moisture; in particular cardboard boxes or wooden furniture will have high moisture content. External fluctuations in air temperature can also cause condensation and add to the moisture levels inside the container.
We recommend firstly that all goods are stored properly and well protected, i.e. in air tight storage boxes or vacuum bags and that in particular; furniture and soft furnishings are covered in breathable materials like cotton sheets. We do not recommend using plastic wrap for items prone to moisture absorption such as leather and fabrics. Thoroughly cleaning and drying your items before putting in storage will also help.
We also strongly suggest that to further protect your goods from moisture damage you install ‘Absorpole’ moisture traps, these can be purchased from various online sellers including Amazon LINK HERE
4 x Absorpoles per 20 ft container are recommended, these are designed to hang on the interior hooks inside the container. They draw in moisture even when the humidity is low (unlike silica) and once full of water can be discarded and replaced.
